Privacy Policy

1. Who We Are

Pensaro is an educational workshop provider based at 87 Ratchadamnoen Road, Phra Singh, Chiang Mai 50200, Thailand. We organise and facilitate group information sessions on retirement and pension topics. We are not a financial services company, and we do not hold any financial or investment licences.

For questions about this policy or about your personal information, you may contact us by email at [email protected] or by phone at +66 90 718 5264.

2. What Information We Collect

We collect only the information that is directly relevant to organising and delivering our workshops. This may include:

• Your name and preferred form of address
• Contact details — email address and phone number
• The name of your employer, where relevant (primarily for our Group Information Programme)
• Any questions or notes you submit through our contact form or by email before a session
• Basic technical data automatically collected by our web server, such as browser type and the pages visited

We do not ask for financial details, identification documents, or any information beyond what is needed to confirm your place and communicate with you before and after a session.

3. How We Use Your Information

Your information is used for the following purposes:

• To respond to enquiries submitted through our contact form or by other means
• To confirm bookings and send session reminders or preparation notes
• To communicate any changes to a scheduled session
• To follow up after a session, where you have indicated that would be welcome
• To understand how our website is used and identify areas for improvement

We do not use your information for automated decision-making, profiling, or targeted advertising.

4. Legal Basis for Processing

Where applicable under Thai law and recognised data protection frameworks, we rely on the following bases for processing your information:

• Contractual necessity — to carry out the booking and session you have requested
• Legitimate interests — to respond to your enquiry and improve our services
• Consent — where you have specifically agreed to optional communications, such as updates about future sessions

5. Who We Share Your Information With

We do not sell, rent, or otherwise transfer your personal information to third parties for their own purposes. We may share information with service providers who assist us in running our website or delivering sessions, and only to the extent necessary for those purposes. Any such arrangements are governed by appropriate agreements requiring those parties to keep your information secure.

We may also disclose information if required to do so by law, or if we believe disclosure is necessary to protect the rights or safety of any person.

6. How Long We Keep Your Information

We retain contact details and booking records for a period of two years after your last interaction with us. After that, information is deleted unless there is a specific legal or administrative reason to keep it longer. Technical web server logs are typically retained for a shorter period of up to ninety days.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to understand how visitors use our pages. You can learn more about this and manage your preferences on our Cookie Policy page.

8. Your Rights

You have the right to request access to the personal information we hold about you, to ask us to correct anything that is inaccurate, and to ask us to delete information we no longer need to hold. You may also withdraw consent for any processing that was based on your consent, at any time.

To make any such request, please contact us at [email protected]. We will respond within a reasonable time and in any case within thirty days.

9. Security

We take reasonable precautions to protect personal information against loss, misuse, and unauthorised access. Our website uses HTTPS encryption for data in transit. We do not store payment card details.

10. Links to Other Websites

Our website may occasionally link to external websites — for example, official government or fund pages cited in our reference materials. We are not responsible for the privacy practices of those sites and encourage you to review their own policies.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the review date at the top of this page. We encourage you to check back periodically if you have any concern about how your information is handled.

12. Contact

If you have any questions about this policy or wish to exercise any of your rights, please contact:

• Email: [email protected]
• Phone: +66 90 718 5264
• Post: Pensaro, 87 Ratchadamnoen Road, Phra Singh, Chiang Mai 50200, Thailand